Volcanocampers.com
Rental Conditions for Campervans
The basic conditions
The condition for renting our vehicle is a minimum age of 25 years for the renter and the possession of a B category driving license for at least 2 years. We rent the vehicle upon presentation of two forms of identity - ID card, passport or driving license. In addition to the renter, only persons listed in the rental agreement who meet the same conditions as the renter may drive the vehicle. Our vehicle is completely non-smoking and smoking, open flames, except for cooking in designated areas, is strictly prohibited inside the vehicle. Any modifications to the vehicle (stickers, drilling, screwing, etc.) are not allowed. Pets are not allowed! The transport of ski equipment in the vehicle is also prohibited.
The lessor delivers the vehicle clean, with a full tank of fuel, one full bottle of propane, an empty wastewater tank, and with supplies for the chemical toilet. The vehicle is equipped with bedding for the given number of people. Upon delivery of the vehicle, a protocol with an overview of all vehicle equipment items will be signed. The renter is obliged to refuel the full tank of fuel before returning the vehicle!
The vehicle must be returned in the same condition as when it was delivered, it must not be dirty upon its return, and the wastewater tank of the chemical toilet must be emptied and rinsed. The vehicle is delivered on the first day of the rental between 1:00 pm - 6:00 pm and must be returned on the last day of the rental between 1:00 pm - 2:00 pm, after prior telephone agreement.
Reservation and Payment Terms
Before renting a vehicle, the rental agreement can be previewed on the website. By paying the reservation fee, the renter agrees to the rental agreement in its entirety.
Once we receive your reservation, a deposit must be paid, at least 30% of the rental price. Payment must be made within 24 hours of receiving the booking confirmation email, to the Revolut account number IBAN: LT07 3250 0133 6320 9502 BIC / SWIFT code: REVOLT21. Corespondent BIC: CHASDEFX
If the payment is not made on time, the non-binding reservation will be canceled.
The remaining rental fee must be paid no later than 30 days before the first day of the rental. If it is not paid and the renter does not inform the lessor of the cancellation of the reservation, the vehicle reservation is canceled, and the reservation fee is forfeited to the lessor.
Upon delivery of the vehicle, the renter must pay a deposit in cash or by bank transfer in the amount of 1000€. The rental price includes kitchen equipment, bedding, cables, adapters, wedges, chemical toilet tablets, toilet paper, outdoor table and chairs, and awning cords. The vehicle's equipment will be specified in detail in the delivery protocol which is part of the handover of the vehicle for rental.
Damage and Insurance
The tenant is obliged to immediately report any damage, whether by phone, email, or SMS, to the lessor. In the event of any accident, natural event, third-party entry into the vehicle, or theft of the vehicle, the tenant is required to report the incident to the police and obtain a report of the investigation.
Any repair work must be carried out at an authorized service center of the manufacturer, unless otherwise agreed with the lessor. In the event of an accident, breakdown, or theft, assistance services are provided by the insurance company.
If damage is not reported to the lessor, which would render the vehicle unusable, a penalty of 400€ and rental fees for every 24 hours during the repair period will be charged.
The vehicle is covered by liability insurance for damages caused during use and has territorial validity according to the green card. The vehicle is comprehensively insured with a deductible of 1000,- €. The deductible will be deducted from the deposit in the event of an insurance claim.
In the event of damage to or loss of the vehicle's accessories, the comprehensive insurance does not apply, nor does it apply in the event of third-party entry and theft of accessories or objects inside the vehicle. Any such damage will be deducted from the deposit. If the amount of the deposit is not sufficient to cover the damage or deductible, the tenant is liable for the remaining amount within 15 working days.
The insurance does not cover damage caused by the tenant's improper or incorrect use of the motorhome and its equipment (for example, damage to the interior of the vehicle, putting diesel fuel into the water tank, damage to the awning due to improper handling, etc.) - the tenant is responsible for these damages in full. The lessor has the right to retain the entire deposit until the insurance claim is resolved or the damage is assessed by a professional service.
Cancellation of Contract
In case of termination of the contract by the tenant, a cancellation fee of 30% of the total agreed rental fee will be charged. If the contract is terminated 10 to 20 days before the first day of the rental, a cancellation fee of 50% of the total agreed rental fee will be charged. If the contract is terminated less than 10 days before the first day of the rental, a cancellation fee of 100% of the total agreed rental fee will be charged. In case of early termination of the rental, the unused part of the rental fee will not be refunded, and the tenant will not be entitled to a replacement rental period.
In case of loss of the vehicle keys, vehicle registration, or green card, the rental company charges a contractual penalty of 400 € for each lost item. If the vehicle is returned significantly dirty, such as with damaged upholstery, soaked and heavily soiled mattresses, smoking in the vehicle, spilled paint, oil, etc., the lessor of the vehicle will charge a contractual penalty of 200 €, which will be deducted from the deposit. In case of returning the vehicle later than agreed in the contract, a contractual penalty of 400 € for each started 24 hours of delay + the rental fee at the time will be charged.